FAQ

Frequently Asked Questions (FAQ)

1. Where do you ship from?  
We ship worldwide from our main warehouse. Shipping times may vary depending on your location.

2. How long does delivery take?  
- USA: 5–10 business days  
- Europe: 7–12 business days  
- Middle East & Asia: 3–8 business days  
Delays may occur during holidays or due to customs.

3. How can I track my order?  
Once your order ships, you will receive an email with a tracking number and link.

4. What is your return policy?  
You may return items within 14 days of receiving your order (unopened and in original condition). Please check our Return Policy page for full details.

5. Are your beauty products safe to use?  
Yes, all our products are sourced from trusted suppliers and meet international safety standards.

6. Can I change or cancel my order after placing it?  
Orders can be changed or canceled within 12 hours of purchase. Please contact us immediately at [www.lunveraofficial@gmail.com].

7. Do you offer international shipping?  
Yes, we ship worldwide.

8. What payment methods do you accept?  
We accept all major credit cards, PayPal, and Shopify Payments.